Last updated: 8.12.2025

At The Penduline we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase on thependuline.com

We may collect the following personal information:

• Account and contact information: name, email address, shipping/billing address, phone number
• Payment information: payment details processed securely via our payment provider (we do not store full credit card numbers)
• Order history: products purchased, cart contents, and transaction details
• Website usage data: IP address, browser type, pages visited, and referral information
• Marketing preferences: newsletter subscription, consent to receive promotional offers

We use your personal information for the following purposes:

• Order fulfilment: processing purchases, shipping, and handling returns/refunds
• Account management: creating and managing your account, order history, and wishlist/favorites
• Customer service: responding to inquiries and providing support
• Marketing and newsletters: sending promotions, offers, and updates (only if you have opted in)

We use your personal information for the following purposes:

• Order fulfilment: processing purchases, shipping, and handling returns/refunds
• Account management: creating and managing your account, order history, and wishlist/favorites
• Customer service: responding to inquiries and providing support
• Marketing and newsletters: sending promotions, offers, and updates (only if you have opted in)
• Website improvements and analytics: analysing site usage to enhance user experience

We process your personal data under the following legal bases:

• Contractual necessity: to fulfil orders and provide services
• Consent: for newsletters and marketing communications
• Legitimate interest: to improve our website, prevent fraud, and manage customer relationships
• Legal obligations: to comply with tax, accounting, and e-commerce regulations

We do not sell your personal data. We may share your information with:

• Payment processors(e.g., Stripe, PayPal) to process transactions
• Shipping providersto deliver your orders
• Third-party services for email marketing, analytics, and customer support
• Legal authoritiesif required by law

Our website uses cookies to improve your experience:

• Essential cookies:necessary for the website to function
• Performance cookies:track usage anonymously for analytics
• Functional cookies: remember preferences like language or currency

Marketing cookies: used for promotions and retargeting (only with your consent)

You have the following rights regarding your personal data:

• Access:request a copy of your data
• Rectification:correct inaccurate or incomplete data
• Erasure (“Right to be forgotten”)

Restriction of processing
Data portability
Withdraw consent to marketing communications
File a complaint with a supervisory authority